Returns & Refund Policy

CuddleCom™ Return & Refund Policy

At CuddleCom™, we exist to help parents reclaim screen-free peace of mind — and we stand behind every single product we ship. We believe in what we make, and we want you to feel completely confident in your purchase from the moment you check out.

That said, we know toddlers are unpredictable. So here's exactly what we promise if things don't go as planned.

Give It 14 Days First

Every child is different. Some toddlers are buckle-obsessed from day one. Others need a few days to warm up to something new — especially if they're used to a screen. We ask that you give the CuddleCom Busy Book a genuine 14-day try before requesting a return. In our experience, that's all it takes.

If after 14 days you're still not satisfied, our 60-day guarantee has you fully covered. Reach out to us at hello@cuddlecom.com and we'll take it from there.

Cancellation Policy

Need to cancel or change your order? You have a 24-hour window from the time of purchase to make any adjustments. After that, your order will have already entered processing and we may not be able to stop it.

If you cancel within 24 hours, your refund will be processed within 7 business days — no hassle, no runaround.

60-Day Money Back Guarantee

We're confident enough in the CuddleCom Busy Book to back it with a full 60-day guarantee. If you've given it a real try for at least 14 days and it's simply not the right fit for your family, contact us at hello@cuddlecom.com with your order number — or the name and email address used at checkout — and we'll process your return promptly.

A few things to note:

  • Returns are accepted between 14 and 60 days from your purchase date
  • Original shipping fees are non-refundable
  • Items must not be damaged through misuse or normal wear and tear

We're not here to make returns difficult. If it didn't work for you, we want to know — and we want to make it right.

Damaged Items

We pack every order carefully. But if your CuddleCom Busy Book arrives with a manufacturing defect or is physically damaged — not just a scuffed box, but the actual product — please let us know within 72 hours of delivery.

Email us at hello@cuddlecom.com with a clear photo of the damage and your order details. We'll review it and, if eligible, send you a replacement at no cost.

Please note that damage caused by regular use, wear and tear, or mishandling is not covered under this policy.

Shipping & Delivery

Once your order leaves our hands, delivery timelines are managed by the courier. We cannot be held responsible for delays caused by shipping carriers, customs, or circumstances outside our control. If your delivery is delayed or you're experiencing issues, we recommend contacting the courier directly.

CuddleCom™ is not responsible for lost, stolen, or delayed packages once they have been dispatched.

Incorrect Shipping Address

Please double-check your shipping address at checkout. If you notice an error, contact us at hello@cuddlecom.com within 24 hours of placing your order and we'll do our best to correct it before dispatch. After that window, we are unable to reship or refund orders sent to an incorrect address provided at checkout.

Policy Updates

We reserve the right to update this Return & Refund Policy at any time. The most current version will always be available on our website. By purchasing from CuddleCom™, you confirm your acceptance of this policy as it stands at the time of your order.

Questions? We're real people. Reach us anytime at hello@cuddlecom.com — we actually respond.