Shipping Information
CuddleCom™ Shipping Information
Every CuddleCom™ order ships free. No minimum spend, no fine print, no surprise fees at checkout. Just free shipping — because you're already doing enough.
Order Processing Times
Once your order is placed, please allow 1 to 3 business days for us to process and dispatch it. The moment your order is handed off to our shipping carrier and heading your way, you'll receive a tracking update so you can follow it to your door.
During peak periods and holidays, processing times may extend up to 7 business days. We'll always do our best to get your order moving as quickly as possible.
Estimated Delivery Times
Delivery timelines begin once your order has been dispatched to the carrier. How long it takes to arrive depends on your location — here are our estimated shipping times by region:
🇺🇸 United States: 5 to 10 business days
🇨🇦 Canada: 7 to 14 business days
🇬🇧 United Kingdom: 7 to 14 business days
🇦🇺 Australia: 10 to 18 business days
Please note that during peak seasons and holidays, carriers may experience delays outside of our control. For international orders, unexpected customs processing times may also add to your overall delivery window.
Getting Your Address Right
Please double-check your shipping details before completing checkout. An incorrect or incomplete address can delay your order or result in it being returned to us.
If our system flags an address issue, our support team will reach out to you within 3 business days to verify your details. If we don't hear back within that window, we reserve the right to cancel the order.
Noticed a mistake after placing your order? Email us at hello@cuddlecom.com within 24 hours and we'll do everything we can to correct it before dispatch. After that point we can't guarantee changes will be possible.
Delayed Deliveries
We get it — waiting is the last thing you want when a toddler is still glued to a screen. We ship every order as fast as we can, but occasional delays do happen. Severe weather, carrier disruptions, customs processing, and other factors outside our control can all affect delivery timelines.
If something comes up on our end — a stock issue, a payment flag, an address problem — we'll reach out to you directly as soon as we know. CuddleCom™ cannot be held liable for delays caused by external factors, but we'll always keep you informed and do everything we can to help move things along.
If your order feels overdue, reach out at hello@cuddlecom.com and a real person will look into it for you.
Lost or Stolen Packages
Once your order is in the hands of the carrier, the delivery process is outside our direct control. If your package appears lost or stolen, here's what to do:
Contact us at hello@cuddlecom.com and we'll open an investigation with the carrier on your behalf. We also recommend reaching out to the carrier directly to file a claim — they'll likely need some information from you to get the process started.
If the package cannot be located, we'll work with you to find the best resolution depending on the circumstances. In some cases we may offer a replacement. Please note that lost or stolen packages fall outside our standard refund policy, but we won't leave you without support.
If all else fails, we recommend filing a report with your local post office or police department.
Policy Updates
CuddleCom™ reserves the right to update this Shipping Policy at any time. The most current version will always live on our website, and it's worth a quick review before placing an order.
By purchasing from CuddleCom™ you're confirming your acceptance of this policy as it stands at the time of your order.
Still have questions about your shipment? We're easy to reach. Email us at hello@cuddlecom.com — real people, real replies.